Service Advisor

Oak Flats, Shellharbour

Full Time

STM Trucks & Machinery is a privately owned family business operating for over 45 years, from 3 locations in Sydney, Wollongong & Canberra.

We provide new & used sales, service, spare parts and finance for a wide array of customers in industries like transport, warehousing, construction, infrastructure, civil works, waste management and government.

STM Trucks & Machinery is a authorised dealer for industry leading brands like Fuso, Iveco, Kobelco, ASV, Merlo, D’Avino, C&F and many more.

An exciting opportunity has arisen for an experienced Service Advisor to join our growing service team at our Oak Flats branch The position is on a full-time basis with competitive remuneration package.

In this role, you will make an impact in the following ways:

  • Be the first point of call for our service customers
  • Multitasking and meeting periodic deadlines
  • Dealing with customer queries and complaints
  • Working in conjunction with the Service Manager & Technicians
  • Assist in improving revenues and efficiencies
  • Delivering exceptional service to our customers
  • Building strong customer relationships

To be successful in the role you will need the following:

  • Computer literacy (MS Word, Excel, Outlook)
  • Excellent communication skills (verbal & written)
  • Good time management and organisation skills
  • Ability to work individually and follow instruction
  • Commitment to long term employment and its opportunities
  • Exceptional skills in understanding customer support requirements
  • Willing to attend OEM specific technical training & development
  • Team player with commitment to our values, policies and procedures

In return we can offer a great working environment with a cohesive service team, competitive wage, computer and mobile phone.
Your application will include the following questions:

  • Do you have customer service experience?
  • Which Microsoft Office products are you experienced with?
  • How many years’ experience do you have as a service adviser?
  • Do you have a current Australian driver’s licence?

If you feel you have the attributes to join our busy and growing service team, please submit your resume via the form below.

Apply for this position

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